Objective: Master the art of impactful dialogue, listening, and rapport-building.
Core Topics:

• Tactical empathy and calibrated questions 
• Crucial conversation strategies for high-stakes scenarios
• Building trust and likability 
• Deep listening: Active presence and reflective dialogue

Practice Tools:

• Role-play: Hostage vs. business negotiation
• 3-step rapport-building framework
• Listening challenge: Decode the unspoken